Shipping policy

STANDARD SHIPPING TIMES

United States: 5 to 14 business days (Depending on State)

*Please keep in mind that Hawaii orders may take longer to arrive due to customs. It may take anywhere from 15-30 business days.

If an order includes items that are in our international warehouse, the entire order will be shipped internationally meaning it will be 7 to 14 business days.

Shipping Internationally: 7- 14 business days

EXPEDITED SHIPPING TIMES

United States: 5 - 14 business days (Depending on State)

PROCESSING TIMES

Orders may take 1-3 business days to process after placing the order. Weekends are not considered business days.

CUSTOMS DUTIES AND TAXES 

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Due to excessive orders, processing times may take longer than expected. During peak season, we do kindly ask that you allow us up to 5 business days to fulfill your order.

Where can I find my tracking number?

When your order is shipped out, you will receive a shipping confirmation email with a tracking number. If you have trouble finding your tracking number, you may email our customer service team at any time at support@seraluna-skin.com!

Christmas Delivery Notice

Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.

Unexpected delays

In some instances, some deliveries may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. We thank you for being patience and understanding with us.

Acknowledgment of Policy

By placing an order with Seraluna, you acknowledge and agree to the terms outlined in this Shipping Policy.

If you have any further questions, feel free to contact us at support@seraluna-skin.com at any time!